13 Different Things That Could Impact the Warranty Coverage on Your HydraMaster TruckMount

HydraMaster has one of the most respected warranties in the cleaning and restoration industry. We constantly hear from distributor mechanics that we are easier to work with on warranty claims than most other companies. We refer to this as the Hassle-Free Warranty Service – on the rare occasion something goes wrong outside of regular maintenance, your local HydraMaster distributor and HydraMaster combine to provide you with warranty support. All components, large or small, are included in the Warranty Plan, providing the owner with real warranty coverage against any part failure. Our machines are designed with a richness of detail and with many labor-saving features.

Who do you contact first if you have a question about warranty coverage on your truckmount?

If you have a question about your warranty or feel like you may need service that would be covered under your warranty, the best place to start is the service department at the distributor that you purchased your HydraMaster truckmount from. If you purchase a new car from a Ford Dealer and need warranty service you take the car back to the Ford Dealer you purchased your car from, not to Ford’s headquarters in Michigan.

 How do I find a local authorized HydraMaster Distributor?

For service, maintenance, warranty work, part number and pricing, and repair of all HydraMaster Truckmounts, your best source for help and information is your local authorized HydraMaster Master Distributor. If you purchased your HydraMaster truckmount from a distributor who is a long way away from you, or if your company has moved since the purchase of your HydraMaster truckmount, you can locate the distributor(s) nearest to you by clicking on this link: https://hydramaster.com/dealer-locator/ . You can call or email the location you select and ask for their service department. Make sure you have the truckmount model type, serial number, and date of installation handy.

If your local distributor service department is unavailable, for fastest response you can email the HydraMaster Technical Support Team at techsupport@hydramaster.com. You can also call them at (800) 426-1301 (425-775-7272) and select OPTION 2. Leave a message and they will get back to you. The HydraMaster Tech Support Team is available Monday through Friday from 7:30am to 5:00pm Pacific Time

What is HydraMaster Responsible for Under Your Truckmount Warranty?

HydraMaster warrants to the original end user of each new machine, new accessories, and genuine replacement parts against defects in material and workmanship under normal use and service. Our obligation under this warranty is limited to repair or replacement of the defective item at our factory or by an Authorized Service Center at our discretion. Warranty coverage shall begin on the date of purchase by the original end user (as evidenced by your invoice from the factory or Authorized Dealer) or six (6) months from the date the machine was shipped from the factory, whichever is earlier. The warranty registration card must be completed and returned within 30 days of installation. The warranty coverage period is specified within the specific warranty relating to your truckmount that is included in the truckmount manual. It covers the frame, covers, vacuum recovery tank (structural only), chemical systems, hoses (internal machine), hoses (external machine), High pressure bypass valve, Water heating system and heat exchangers, High pressure solution (water) pump, belts, fittings (internal machine), filter screens, gauges, electrical components, HydraMaster manufactured accessories and freshwater tanks. The specific length and duration of the warranty that covers the truckmount you purchased can be found in your equipment manual. You can also find the specifics of your truckmount warranty here: https://hydramaster.com/warranty/

The installation of the truckmount itself

Since you most likely paid for an authorized HydraMaster Distributor to install your truckmount into your vehicle, the quality and performance of the installation itself is the responsibility of the installing distributor. While HydraMaster provides specific installation instructions and training for each truckmount installation to our distributors, they are responsible for the installation itself. In addition, your HydraMaster distributor may have sold you and installed other truckmount related accessories or tanks that connect or interact with your HydraMaster truckmount that were not manufactured or supplied by HydraMaster. HydraMaster is not responsible for the operation or performance of any accessory, tank or tool that was not supplied by HydraMaster. Performance and operation issues of your HydraMaster truckmount caused by improper installation of your HydraMaster Truckmount are not covered by your HydraMaster warranty. Please contact the installing distributor for further assistance.

 The engine warranty.

If you invested in a slide-in truckmount, the engine warranty itself is administered by the manufacturer of the engine. The length of the warranty and the process for making a warranty claim are determined by the policies and procedures of the engine manufacturer. Your HydraMaster Slide-in truckmount has an engine manufactured by one of the following companies: Briggs and Stratton, Kohler, or Kubota. For more information about how the engine warranty process works, contact your local HydraMaster Distributor.

 The vacuum blower warranty.

The vacuum blower warranty itself is administered by the manufacturer of the vacuum blower. The length of the warranty and the process for making a warranty claim are determined by the policies and procedures of the blower manufacturer. Your HydraMaster Slide-in truckmount has a vacuum blower manufactured by one of the following companies: Tuthill (MD-Kinney) or Gardner-Denver (Sutorbilt). For more information about how the vacuum blower warranty process works, contact your local HydraMaster Distributor.

So, what are the most common issues that can affect your truckmount warranty coverage?

The list below is not meant to be all-inclusive. It is simply a compilation of the outcome of warranty claims over a several year period. To avoid the risk associated with these issues, we highly recommend you track your service and maintenance recommendations and intervals that are described in your equipment manual. Keep records of maintenance and service, whether you do it yourself, or have it done by a local HydraMaster Distributor.

1. FREEZING – Do not allow your truckmount to be subjected to a continuous temperate below 32°F. This can cause all kinds of issues with your truckmount, but the most common and serious is breaking your heat exchanger.
2. Too low of an oil level in the engine. If something goes wrong with the engine within the warranty period, the first thing they will look at is whether the engine has been properly lubricated continuously by the right type of engine oil and the level the oil is maintained at.
3. Installation related issues – make sure your installation is done by an authorized HydraMaster distributor.
4. Low oil level in the vacuum blower – If something goes wrong with the vacuum blower within the warranty period, the first thing they will look at is whether the blower has been properly lubricated continuously by the right type of blower oil and the level the oil is maintained at.
5. Low oil in the pump – – If something goes wrong with the solution pump within the warranty period, the first thing they will look at is whether the pump has been properly lubricated continuously by the right type of oil and the level the oil is maintained at.
6. Adjusting your vacuum relief valve too high – The vacuum pressure limits are set by the manufacturer of the vacuum pump and the manufacturer of the carpet cleaning equipment to protect the components from damage due to excessive pressure on the aluminum tanks, excessive heat in the vacuum pump (they are ‘air cooled’, cooled by the air passing through the pump), and excessive loads on the driving components (engine, or drive shafts). Extensive research and validation testing goes into choosing the proper vacuum pressure limits of each machine. Changing the factory vacuum settings may result in damage to many of the machines’ critical internal components and is not covered by most machine warranties.
7. Not changing oil or filters often enough – Maintain and change your oil levels and any related filters of your engine, vacuum blower, or solution pump within the schedule that is contained in your equipment manuals.
8. Using water that is too hard without treatment – Hard water can adversely affect many components on your truckmount. If you live and operate in an area with extremely hard water, the installation of a water softener is highly recommended. Consult with your local HydraMaster Distributor for more information.
9. Using improper lubricants – Use only lubricants and sprays recommended within your equipment manus. The use of improper lubricants can cause adverse effects.
10. Using your truckmount to pick up or extract sticky or hazardous substances that can result in clogging up or damaging the vacuum blower (floor wax, flammables, etc..)
11. Using improper chemicals – If you are using a reputable brand of chemicals that you purchase from your local HydraMaster distributor, this is one you don’t have to worry about. If you are mixing up your own chemicals in your bathtub or using cleaning detergents and solutions not specifically formulated for truckmounted cleaning equipment, they can clog up and damage your truckmount and cause premature wear on components and waste tanks. For the best results with your HydraMaster truckmount, we highly recommend the use of the HydraMaster chemical brand.
12. Improper Use of your Truckmount – Your truckmount is designed for carpet and hard surface floor cleaning, pressure washing, water and flood extraction, and upholstery and rug cleaning. The use of your truckmount on other surfaces and in certain adverse environments can cause premature wear and damage to components and tanks. If in doubt, contact your local HydraMaster Distributor before you accept or start the job.
13. Modifications to the truckmount – HydraMaster Truckmounts are developed by a team of experienced engineers familiar with the design and performance of truckmount equipment. Modifications to the design or workings of the machine you may hear about in social media that are done by yourself or a non-authorized distributor may affect your warranty coverage. After all, we have been building Truckmounts for over 52 years. We’ve learned a thing or two.